📞 Contacting Us for Support
We’re Here to Help!
For urgent issues (payment deductions, missing confirmations, or orders not showing on your dashboard):
✅ Click the WhatsApp Icon Below → Explain your issue with order details.
✅ Email Us → We’ll respond within 24 hours.
🙏 Kind Request:
We’re currently unavailable for phone calls, but we promise to resolve your concern once you message us. Please avoid calling – use WhatsApp/email for faster assistance.
Our Promise to You
24-Hour Resolution: We’ll acknowledge your concern immediately and fix it within a day.
No Panic Needed: Even if things go wrong, your order and payment are secure. We’ll never let you lose a penny!
Order & Delivery Updates
Delivery Timeline:
We strive to deliver your order within 8–9 business days! Please allow the full timeframe for us to process and ship your purchase. If your order hasn’t arrived after this period, feel free to reach out – we’re here to help.
Frequently Asked Questions
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How to scan the music barcode
To scan the Spotify barcode, open the Spotify app on your mobile device and go to the search bar. Tap the camera icon, then hold your phone over the barcode. The app will automatically recognize the code and take you directly to the song, playlist, or album associated with it.
Standard Delivery time
As our gifts are fully customized and curated to your specific needs, the delivery time typically ranges from 8-10 business days. Each order is carefully crafted to ensure it’s perfect, so we appreciate your patience in receiving a one-of-a-kind gift!
Why is COD not available
Since we specialize in customized gifting and each order is carefully curated based on your specific preferences, the creation process can take a little longer than standard, ready-made products. To ensure a smooth and efficient process, we currently do not offer Cash on Delivery (COD). We recommend using other payment methods like credit/debit cards or online payments to secure your order.
What should we add on along with your gifts to make it extra special
To elevate the personalization of your gift, consider adding a custom message, unique wrapping, or even special items like handcrafted accessories, a personalized card, or luxury chocolates.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location.
Do you offer bulk orders for corporate gifting?
Yes, we specialize in bulk orders for businesses, corporate events, employee gifts, and more. Contact us directly for bulk pricing and customization options.
Thank you for trusting us!
Your patience and understanding mean the world to us. We’re working round-the-clock to serve you better!